Refund policy

Return & Refund Policy

30-Day Hassle-Free Returns

At Renoviax, your satisfaction comes first. If your order doesn’t meet your expectations, we provide a simple and customer-friendly return process for all UK customers.

Return Policy Summary

Return Period

You may request a return within 30 days from the date your order is delivered.

Item Condition

Returned products must be:

  • Unused

  • In original condition

  • Returned with all original packaging, accessories, and documents

Easy Return Support

Our support team is always available to guide you through the return process step by step.

Return Costs

If the Item Is Faulty or Incorrect

If your product arrives damaged, defective, or you receive the wrong item:

  • You will not be charged any return fees

  • We will arrange or cover the return shipping

If You Change Your Mind

If the return is due to personal preference (wrong choice, no longer needed, incorrect size or style):

  • The customer is responsible for the actual return shipping cost

  • Original shipping fees (if any) are non-refundable

How to Return an Item

1. Contact Us

Email us at support@renoviax.com with your order number and the reason for the return.

2. Repack Your Item

Securely place the product back in its original packaging with all included items.

3. Ship the Package

Follow the instructions provided in your return authorisation email and drop the parcel at the nearest UK carrier location.

Refund Process

  • Once your return arrives, our team will inspect the item to ensure it meets our return conditions

  • Approved refunds are issued to your original payment method

  • Refunds typically appear within 7 business days, depending on your bank or payment provider

Exchanges

If you wish to exchange your item for another variant or product, simply contact us and we’ll help you arrange a quick exchange.

Non-Returnable Items

Some items may not qualify for a return due to hygiene or safety reasons. These will always be clearly labelled as non-returnable on the product page.

Need Assistance?

Visit our FAQ page or contact our customer support team for help.

Customer Support Email: support@renoviax.com
Customer Service Hours: Monday to Friday — 9:00 AM to 5:00 PM (UK Time)

We aim to respond to all emails within 1–2 business days.