Privacy policy

Last updated: March 29, 2025

This Privacy Policy explains how Renoviax (the “Site”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit our website, use our services, or make a purchase from renoviax.com (the “Site”), or otherwise communicate with us in relation to the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to any user of the Services, whether you are a customer, a website visitor, or another individual whose information we process.

Please read this Privacy Policy carefully before using our Services.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time, for example to reflect changes in our practices, legal requirements, or operational needs. When we do so, we will:

  • Post the updated Privacy Policy on this page, and

  • Update the “Last updated” date above.

Where required by applicable law, we will also take any additional steps (such as notifying you or seeking your consent).

How We Collect and Use Your Personal Information

To provide and improve the Services, we collect personal information about you from several different sources, as outlined below. The type and amount of information we gather depends on how you interact with us and which features you use.

In addition to the purposes described in each section, we may also use your information to:

  • Communicate with you

  • Operate, maintain, and improve the Services

  • Comply with legal and regulatory obligations

  • Enforce our terms and conditions

  • Protect or defend the Services, our rights, and the rights of our users and others

What Personal Information We Collect

The personal information we collect depends on how you use our Site and Services. When we refer to “personal information,” we mean any information that identifies, relates to, describes, or can reasonably be associated with you.

Information You Provide Directly

Information that you submit to us directly through the Services may include:

  • Contact details: your name, postal address, phone number, and email address

  • Order information: your name, billing address, shipping address, payment confirmation details, email address, and phone number

  • Account details (if applicable): username, password, and security-related information

  • Customer support information: details you share when contacting us

If you choose not to provide required information, some features of the Services may not be available.

Information We Collect Automatically (Usage Data)

We may automatically collect information about how you interact with the Services using cookies and similar technologies. This may include:

  • Device and browser information

  • IP address and approximate location

  • Network connection data

  • Pages viewed, time spent, and actions taken

Information We Receive from Third Parties

We may receive information from third parties such as:

  • Platform providers (e.g. Shopify)

  • Payment processors

  • Analytics, marketing, and advertising partners

All third-party information is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use personal information to:

  • Process payments

  • Fulfil and deliver orders

  • Send order and account updates

  • Manage accounts (where applicable)

  • Handle shipping, returns, and exchanges

Marketing and Advertising

We may use your information to send promotional communications and display relevant offers. You can opt out at any time.

Security and Fraud Prevention

We use personal information to detect and prevent fraud and protect our Services.

Communicating With You and Improving the Service

We use information to respond to enquiries, provide support, and improve our Site and Services.

Cookies

We use cookies to operate, analyse, and improve our Site.
For Shopify cookies, see:
https://www.shopify.com/legal/cookies

How We Disclose Personal Information

We may share information with:

  • Service providers and vendors

  • Marketing and business partners

  • Affiliates

  • Authorities where legally required

We do not sell sensitive personal information.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

Children’s Data

Our Services are not intended for individuals under 16 years of age, and we do not knowingly collect data from children.

Security and Retention

We take reasonable measures to protect your data and retain it only as long as necessary to fulfil legal and operational obligations.

Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or transfer your personal information. You may also withdraw consent or opt out of marketing communications.

We may verify your identity before processing requests and will respond within the time required by law.

Complaints

If you have concerns about our data practices, please contact us first. You may also lodge a complaint with your local data protection authority where applicable.

International Users

Your personal information may be transferred, stored, and processed outside your country of residence. We take appropriate steps to ensure lawful international transfers.

Contact Information

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your rights, you can contact us at:

Store Name: Renoviax
Address: 311 E Loucks St, Sheridan, WY 82801, United States
Email: support@renoviax.com
Phone: +1 205 291 3853

Customer Service Hours:
Monday to Friday — 9:00 AM to 5:00 PM (UK Time)

We aim to respond to all emails within 1–2 business days.